Customer Relations Lead

Job ID: 2452

Do you have a passion for customer service excellence? Do you consider yourself a mentor and take pride in your leadership abilities?
Cinder has an exciting new opportunity! We are looking for a Customer Relations Lead to fill our role at our tech-savvy client in SE PDX. This is a full time, 40 hours per week opportunity with a full benefits package that includes PTO!
Position Description:
As a Customer Relations Lead you will be a part of our on-site team and partnering with our innovative client. You will be responsible for the performance management of our Customer Relations team members. 
Responsibilities include but not limited to:

  • Create an environment of continuous development and improvement through mentoring and coaching
  • Issue feedback to team members through reoccurring 1:1s and weekly productivity reports
  • Identify employee performance issues, trends and provide proactive recommendations
  • Assist with hiring, new hire orientation and employee recognition
  • Collaborate and partner with various departments at the client site and within Cinder
  • Attend and participate in meetings, huddles and team activities

Required Skills:

  • Previous lead or supervisory experience preferably in a customer service environment
  • Advanced computer skills with proficiency in MS Office suite and Google Docs/Sheets/Slides/Forms
  • Strong written and verbal communication skills
  • Ability to lead, manage, and adapt effectively in a fast-paced atmosphere
  • High School Diploma or equivalent

Location:
SE PDX (near the Hawthorne Bridge)

If you are looking for a professional, challenging, stimulating environment and meet the above criteria, please apply now!!

We are unable to provide visa sponsorship at this time.

Cinder is a rapidly growing consulting firm based in Hillsboro, OR. We are bringing a new perspective to the staffing industry, providing a better experience for both customers and employees. Our collaborative company culture and positive work environment are a refreshing alternative to traditional staffing firms! We offer a competitive salary and comprehensive benefits package.

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