Disputes Contact Agent

Job ID: 2552

Cinder is looking for a Disputes Contact Agent to fill a role for our client in Portland, OR. This is a full time, 40 hour per week opportunity with a full benefits package that includes PTO!
Job Duties:

  • As a Disputes Contact Agent you will be responsible for:
  • Dedicating your day to manage and review electronic customer contact
  • Identifying disputes through customer contact sent by email and messaging
  • Working closely with the Disputes team to communicate possible customer disputes
  • Reviewing tickets and reaching out to customers via email
  • Act at all times in a manner that is ethical and aligned with the regulatory obligations of the firm, and our partners

Required skills/qualifications:

  • Experience working in a financial services environment demonstrating professionalism, growth and trustworthiness, strongly preferred.
  • Experience working in a bank, understanding of what is necessary to operate successfully and meet all daily deadlines, strongly preferred.
  • Ability to clearly communicate through emails and chats.
  • Willingness to learn and achieve goals and task given efficiently.
  • Passion for user experience, customer service and a team player.
  • Strong analytical and investigation skills.
  • Exceptional reading, writing, written and verbal communication skills.
  • Strong proficiency with computers (especially Macs) and business productivity software (Adobe, Google, Microsoft).

Preferred Qualifications:

  • Experience and knowledge of Regulation E. 

If you are looking for a professional, challenging, stimulating environment and meet the above criteria, please apply now!!
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We are unable to provide visa sponsorship at this time.
Cinder is a rapidly growing consulting firm based in Hillsboro, OR.  We are bringing a new perspective to the staffing industry, providing a better experience for both customers and employees.  Our collaborative company culture and positive work environment are a refreshing alternative to traditional staffing firms!

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